What Is Scent Branding?
Scent can be evocative, alluring, and emotional. We have all experienced how particular smells evoke feelings and memories of people and events. So why is this and how does scent branding work?
Our sense of smell is part of the limbic system (the emotional center of the brain) which is closely connected to structures of the brain that influence behavior, mood and memory. It's this close relationship that gives smell the unusual ability to trigger powerful memories that make us feel nostalgic, relaxed, energised and even transport us back to our childhood instantaneously.
By going beyond the traditional sensory cues of sight and sound, scent branding helps brands take advantage of our sense of smell to establish a stronger and longer-lasting emotional connection with customers. It’s about creating an environment people want to stay in, enhancing brand identity and encouraging repeat business.
BENEFITS OF SCENT BRANDING
As the customer journey becomes increasingly complex, multi-channel and social-centric, companies and brands must focus on determining which moments have the most impact and deliver the best possible experience at every touch point along the customer journey.
Enhance Brand Experience
Scent enhances brand experience by inspiring certain behaviours towards brands and products. It can influence perceptions making experiences more enjoyable, more emotional, and more memorable.
Expand Brand Recognition
Scent enables customers to recall a brand and better communicate brand identity. Scent can create positive associations with a brand throughout the customer journey.
Boost Customer Satisfaction
Scent can amplify brand experience and establish a deeper emotional connection with customers. Emotional connections engender loyalty and positively influence value perception.